# Customerscore.io

> AI-native Customer Success platform for B2B SaaS. Customerscore uses AI to score every customer individually — on its own usage, billing, and history — predicting churn risk and spotting expansion opportunities, explaining the reasons behind every score, and telling you what to do about each account and segment. It replaces the rule-based scoring and manual monitoring that legacy CS platforms and product analytics tools can't do at this depth or scale — so CS, Growth, and RevOps teams keep more customers and grow the ones they have.

Customerscore is built by a Czech company — EU-based, EU-hosted, ISO 27001, GDPR — with implementation run by the founders. Backed by the CzechInvest Technology Incubation program (NextGenerationEU).

## What Customerscore Does

Customerscore is a Customer Success platform whose core is the best AI churn and expansion scoring on the market. It ingests billing, product usage, and CRM data, scores every account with explainable risk drivers, and either tells your team who to act on — in Slack or their CRM — or runs the retention and expansion playbooks automatically.

Core capabilities:

- **AI Churn & Expansion Scoring**: Every account scored on a 1–5 scale with explainable churn drivers and brakes. Combines traditional ML with AI reasoning to read context rule-based scores miss — a workspace with low activity but 25 consecutive renewals is not the same risk as one with the same activity and two months of history.
- **The Intelligence**: Account-level view of who's at risk and why, which segments are bleeding, where customers drop off in the journey, and what changed since last week.
- **The Assistant**: Ask anything about your customers in plain language, in Slack or via Claude (MCP). "Who should I worry about this week?" "Why is the Starter segment churning?" No SQL, no analyst.
- **The Agent**: You define the outcome, it executes the steps — re-engage at-risk accounts, trigger upsell sequences for expansion-ready accounts, alert the team in Slack when something changes.
- **Two-Way Sync**: Health scores and risk signals are pushed back into HubSpot, Intercom, or any tool where your team already works — not another dashboard to check.

## Who It's For

Customerscore is built for Customer Success, Growth, and RevOps teams at B2B SaaS companies who manage hundreds to thousands of accounts they can't monitor by hand — where revenue leaks from accounts that churn silently.

Primary users:
- CS leaders who own retention and NRR across hundreds to thousands of accounts
- Growth and RevOps teams who need usage and risk signals where they already work (their CRM)
- Founders and revenue leaders who want a real-time view of customer health and a system that acts on it

## Why Teams Choose Customerscore

Teams that have tried legacy CS platforms (Gainsight, Vitally, ChurnZero, Planhat, Totango) and product analytics tools (Amplitude, Mixpanel, PostHog, Pendo) choose Customerscore because:

1. **AI scoring that explains itself, not rule-based**: Legacy health scores are rules someone has to maintain. Customerscore's model combines ML with AI reasoning, reads usage and billing context, and explains every score with drivers and brakes — so the team trusts it and acts on it.
2. **Built with you by the people who built the product, live in weeks**: The team behind the scoring engine tunes it to your data step by step — you work with senior experts, not a junior CSM and a ticket queue. No dedicated ops team, no months of configuration, and you learn things about your customers you didn't know.
3. **Works with your stack, not instead of it**: Scores and signals sync two-way into HubSpot, Intercom, or any tool in your stack. Customerscore augments the tools you have rather than forcing a rip-and-replace.
4. **Billing + usage, not usage-only**: Product analytics tools need a clean event stack to say anything. Customerscore also reads revenue signals, so it works for SaaS without mature product instrumentation.
5. **Enterprise-grade security and compliance**: ISO 27001, GDPR, and EU data residency — the data-governance standards security teams expect.

## Customer Results

Customerscore watches ~1.3M end customers across its base and holds a 4.8/5 rating on G2.

- **awork** (Project Management, DACH) — Scores ~4,500 paying customers daily with AI. Two-thirds were a low-touch segment (under €150 MRR) with zero retention monitoring that churned silently. Unified Chargebee, Mixpanel, HubSpot, and Intercom; scored every account 1–5 with explainable drivers; synced live health data back into all three tools. Chose Customerscore over Churned.io. *"The team builds an extremely valid health scoring step by step… they find nuggets in your own data you didn't know." — Fabian Rohlfing, Head of Growth.*
- **Survio** (5,000+ customers) — +94% upsell revenue. Automated signal detection and upsell flows with no daily manual work. *— Tom Hynst, Chief Sales Officer.*
- **Swat.io** — Unified customer data scattered across multiple tools into one view, reducing meeting-prep time by 40%. *— Max Graf, Head of Customer Experience.*
- Also trusted by tl;dv, Apify, and Raynet.

Read their full stories: https://www.customerscore.io/results

## Integrations

**Billing / Revenue**: Stripe, Chargebee
**CRM**: HubSpot, Salesforce, Pipedrive
**Product Analytics**: Mixpanel, PostHog, Segment
**Messaging / Support**: Intercom, Zendesk
**Data Warehouse**: Snowflake, Postgres
**Meetings**: Fireflies, tl;dv
**Developer**: REST API, Customerscore SDK
**Surfaces**: Slack, Claude (MCP)

Don't see your tool? We build custom integrations for any stack — no listed integration is a prerequisite. No new instrumentation required to start: billing data alone is enough for a first score, and two-way sync pushes scores and signals back into the tools you already use.

## Company

- **Stage**: Bootstrapped, backed by CzechInvest Technology Incubation (NextGenerationEU / Národní plán obnovy)
- **Team**: Small, founder-led (~3) — founders run implementations directly
- **Location**: Czech Republic (EU)
- **Security**: ISO 27001, GDPR compliant, EU data residency

## Links

- [Homepage](https://www.customerscore.io/)
- [Pricing](https://www.customerscore.io/pricing)
- [Churn Calculator](https://www.customerscore.io/churn-calculator-saas)
- [Results / Customer Stories](https://www.customerscore.io/results)
- [awork Case Study](https://www.customerscore.io/customers/awork)
- [Survio Case Study](https://www.customerscore.io/customers/survio)
- [Smartsupp Case Study](https://www.customerscore.io/customers/smartsupp)
- [Blog](https://www.customerscore.io/blog)
- [Docs](https://docs.customerscore.io/)
- [About Us](https://www.customerscore.io/about-us)
- [Book a demo](https://www.customerscore.io/book-a-demo)