Never lose a customer again
Unlock your growth potential: predict and reduce customer
churn, retain high-value clients, skyrocket your MRR.
Retain valued customers with informed decisions
Develop targeted strategies to retain high-value clients effectively. With a data-driven approach, our platform helps you understand customer needs, predict their behavior, and make personalized decisions.
Spot at-risk customers
Thanks to trends in the use of your SaaS application, you'll notice the vulnerable customer before they encounter problems and decide to leave.
Analyse detailed view
A heatmap reveals why a specific customer is falling behind, allowing you to respond in a personalized manner and better address your customer's needs.
Uncover churn patterns
Compare active and churned customers to identify key areas for product improvement, such as targeting at-risk customers with automated emails.
Spot potential sales opportunities
in your customer base
Adopt a data-driven tactic to distinguish between highly engaged trial, free, and underpaying paid customers, facilitating precise upselling and strategic plan customisation for optimal revenue growth.
Target high-value leads
Uncover and prioritize promising leads from new trials, enabling sales to focus on potential prospects & avoid wasting time on less promising accounts.
Easily convert free users
Discover active free users ready for conversion to paying customers, maximizing revenue potential through targeted upselling strategies.
Identify high-usage customers
Uncover low-paying but highly active accounts for strategic sales engagement, maximizing their upsell or cross-sell potential.
Powerful features you’ll love
Customer segmentation
Stay in control and tailor your focus to the most vital customers. Our system allows for segmentation based on diverse criteria like size, revenue, and industry. Fine-tune your business strategies using customer attributes that matter most.
Teamwork
Two heads are better than one. From the start we’ve designed our product to make team collaboration seamless. Assign owners to customers or jot down notes to keep everyone in the loop.
Analytics
It's always about having the right data. Our specialized scoring model combines fit and engagement metrics to help you pinpoint your most valuable clients. Easily prioritize customer outreach and tailor your retention strategies with this indispensable tool.
Smart Alerts
Receive real-time notifications via email whenever there are updates or changes in your customer portfolio. Our system enables segmentation based on various criteria, ensuring you can fine-tune your strategies promptly based on crucial customer attributes.
Integrate your data
from other sources
Seamlessly connect your data from any platform with our flexible application, empowering comprehensive data analysis and insights.
how you can revolutionize your customer success
journey!
Real Stories, Real Results
- Ondřej NovákHead of Customer Success at Smartsupp
CustomerScore.io is a game-changer for our Customer Success team. It alerts us to churn risks early, allowing us to proactively solve issues and keep customers happy. Before using this tool, we often lost customers before even knowing there was a problem. Now, we can ensure customer satisfaction and retention more effectively.
