Retention automation for PLG SaaS

Stop silent churn. Retain low-touch customers.

Customerscore.io is retention automation for SaaS. Detects engagement drops early. Runs proven retention flows automatically. Saves 20-30% of at-risk customers.

G2
4.8/5

Alert

Health Drop

Score47
Change-23 pts

Trigger activated

Auto

Action

Email Sent

Hey {{name}},

We noticed you haven't used your dashboard recently...

Delivered

2 min ago

Why customers disappear unnoticed

Not enough capacity

Your CS team focuses on top 20% accounts (high-touch).

The other 80% fall through the cracks—no one's actively monitoring hundreds of low-touch customers.

Scattered data,
missed signals

Engagement drops in Mixpanel.
Billing signals in Stripe.
Support issues in Intercom.

But no one connects them fast enough to act.

Silent revenue
loss

Typical scenario: 500 customers, €100 monthly revenue, 5% churn rate. That adds up to €30,000 lost every year.

Preventable, but invisible. Low-touch customers don't complain—they just stop using your product.

We care for 138,000 end customers at companies such as…

Swat.io
Survio
Smartsupp
Raynet
Whatspot
Goodaccess

Turn on proven templates.
They run automatically.

01

Connect & Detect

Our AI detects signals automatically.

StripeStripe
MixpanelMixpanel
HubSpotHubSpot
IntercomIntercom
PostHogPostHog
SegmentSegment
API
SDK
02

Define triggers

Set rules once. We monitor 24/7.

IFHealth score drops
THENSend email
ELSE IFNo response in 3 days
THENWEBHOOK Alert on Slack
03

Measure impact

Know exactly what's working.

At-risk detected34
Save rate26%
ARR protected€47K

Ready-to-use retention workflows

Battle-tested playbooks to get you started in minutes.

Churn Prevention

TRIGGERHealth score drops below 60
ACTIONSend personalized check-in email
RESULTSaved 12 accounts in Q1 = $42K retained ARR

Renewal Protection

TRIGGER30 days before renewal + low usage
ACTIONProactive outreach with value reminder
RESULT18% reduction in involuntary churn

Expansion

TRIGGERUsage hits 80% of plan limit
ACTIONAuto-email about upgrade opportunity
RESULTClosed 8 upgrades last quarter = $31K new ARR

Onboarding

TRIGGERDay 14, key feature not adopted
ACTIONAutomated tutorial email
RESULT40% increase in feature activation

Why teams choose Customerscore.io

vs. HubSpot / Intercom
Time-based triggers
AI based triggers
vs. Custify / Vitally
Manual CS workflows
Automated actions
vs. Mixpanel / Amplitude
Analytics alerts only
Runs workflows for you
vs. Internal dashboards
Manual checking
Acts automatically 24/7

Results that matter

20-30%

of at-risk accounts saved per quarter

30 min

to first automated workflow

$30K-$50K

average ARR protected per customer

"

Within the first month of using Customerscore.io, we nearly doubled our upsell revenue. The number of customers moving from annual to three-year subscriptions went up by 27%.
94% upsell increase.

Tom Hynst

Tom Hynst

CSO, Survio

Stop churn.
Start scaling retention.

Join PLG SaaS teams automating their retention workflows