4.8/5AI-native Customer Success platform
Predict your customers’
next move
Your customers are already telling you who's leaving and who's ready to grow. You're just not listening yet.
Dashboard
Who needs attention today.
NRR
112%
+8%
Expansion MRR
$18.4k
+22%
At-risk MRR
$4.9k
12 accounts
Active customers
2,847
+64
NRR & customer health
Last 6 months
3 high-risk accounts · $2,340 MRR at risk
• Acme Corp — usage −64%, renewal 18d
• Beta Ltd — 0 logins 21d, 3 tickets
• Gamma Inc — downgraded, card expiring
Recording · QBRAcme Inc. — Quarterly reviewBuilt to do what you can't manually
See where revenue leaks
Which segments are bleeding. Where customers drop off. How much it costs you.
Who's at risk. Who's ready to grow.
Give every customer the same attention your best CSM gives your top 5.
Live in weeks, not months.
We connect your billing, product, and CRM data with you. No analysts, no dev time, no long rollout.
Churn doesn’t announce itself.
Your data does.
01 · Predict
Catch churn while you can still stop it
See which accounts changed state this week
Every account scored 1 to 5, churn and expansion
Built from usage, billing, and history. No rules to configure
70–80% of churning customers show signals 30+ days before they cancel. Most never contact support.
State changes · 3 of 813 accounts
Acme Corp
Usage down 60%, renewal in 18 days
Beta Ltd
No logins for 21 days
Northwind
Seats up 30%, expansion ready
32 at churn risk · 94 expansion ready
View all ›02 · Explain
Walk into every conversation knowing why
Every score shows its drivers and brakes
No black-box number, no login-count guessing
Ask follow-ups in plain language. In app, Slack, or Claude
“They find nuggets in your own data you didn’t know.”
Fabian Rohlfing, Head of Growth at awork
Acme Corp
1.2 · High riskChurn drivers
Usage dropped 60% in 30 days
2 of 5 seats removed last month
Churn brakes
25 renewals behind them
Weekly exports still running
Why is the Starter segment churning?
Ask in the app, in Slack, or from Claude
03 · Act
Retain and expand without adding headcount
Playbook triggers, task lands with owner and due date
Your team gets pinged in Slack
The score shows you whether it worked
Survio grew upsell revenue by 94% with automated flows.
Slack alert sent
Acme Corp dropped to 1.2, renewal in 18 days. Posted to #customer-success.
Playbook running
Re-engagement sequence started. 94 customers enrolled.
Task created
Renewal call with Acme Corp. Owner: Anna, due Thursday.
Score recovered · 1.2 → 3.8
Acme Corp, 4 weeks later
Your customer data is scattered.
Nobody connects the dots.
Customerscore.io does. One view, every customer, everything connected.
Customer love
Trusted by Customer Success teams
Customerscore.io gives us a clear read on customer health and feature adoption, and the Slack alerts keep us on top of every trend. Setup was super easy and the team support is amazing.
“They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.”
“Our customer data was scattered across tools. With Customerscore.io it is all in one place, and it cut our prep time by 40%.”
“We could not monitor 5,000+ customers, so expansion slipped through. Customerscore.io automated it: it detects the signals, runs the upsell flows, and lifted our upsell revenue by 94%.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training. You're live in weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.