Customer success shouldn’t run on gut feel

We help SaaS companies grow from the customers they already have.

  • Proprietary AI models
  • Customers in 8+ countries
  • 4.8/5 on G2
  • ISO 27001 certified
  • EU hosted, GDPR compliant

Why we started Customerscore.io

CS teams look after hundreds of accounts with the context spread across five tools, and still decide on instinct who needs them today. So we built one platform that watches every signal, tells each CSM who to focus on and why, and keeps every customer’s history in one place.

Tomas Horacek, CEO & Co-Founder
“Every CS team we met was working harder than ever, and still finding out too late which customers needed them. We started Customerscore.io to change that.”

Tomas Horacek

CEO & Co-Founder

Where we are going

Most CS platforms were built a decade ago, around rules, dashboards and months of configuration. The next generation will tell teams where to act, prepare the work instead of adding admin, and go live in 1 to 3 weeks. We are building it.

Milestones

  1. 2023

    Customerscore.io founded

  2. 2024

    Joined the CzechInvest Technology Incubation program

  3. 2025

    Pre-seed round with JIC Ventures

  4. 2026

    ISO 27001 certified, customers in 8+ countries

Trusted by CS teams that own revenue in 8+ countries

tl;dv
Apify
awork
Swat.io
Raynet
Survio
Smartsupp
GoodAccess
FaceUp
Whatspot
Leadspicker
Crono
ScoutSpace
GDash
Pearl Finders
Booqito
Alveno
Pinya

Leadership

The people building Customerscore.io

Tomas Horacek

Tomas Horacek

CEO & Co-Founder

Patrik Chalupa

Patrik Chalupa

CMO & Co-Founder

Petr Mudra

Petr Mudra

CTO & Co-Founder

Investors & Advisors

Miroslav Udan

Miroslav Udan

Investor & Advisor

Radim Kocourek

Radim Kocourek

Investor & Advisor

Michaela Schärerova

Michaela Schärerova

Investor & Advisor

Lukas Martinak

Lukas Martinak

Investor & Advisor

Jiri Ondrak

Jiri Ondrak

Investor & Advisor

In the room with CS teams

We speak at SaaS events, run customer success workshops and meet revenue teams at conferences across Europe and the US.

Presenting the 94% upsell revenue case study at a SaaS meetup
Talk: how retention became the new acquisition
Running a customer success workshop for a SaaS sales team
Customer success workshop for a SaaS sales team
Speaking about growth and revenue at a SaaS meetup
Talk at a SaaS growth meetup
Talking customer success with visitors at the Customerscore.io booth
Talking customer success at our conference booth
Deep in conversation with SaaS founders at Saastanak in Croatia
With SaaS founders at Saastanak, Croatia
Running into Customerscore.io customers at a community event
Meeting customers at a community event

Stop churn.
Start scaling retention.

Join B2B SaaS teams running their Customer Success on Customerscore.io