These Terms govern the rights and obligations of the Provider and Customers using the service of Customerscore.io and during further use, as well as other related legal relationships. Customerscore.io is a platform developing personalized and targeted strategies for retainment of clients and revenue (“Service”).
When registering or otherwise using the Service, user is obliged to read the current version of these Terms and to comply with the obligations arising therefrom. If a user registers on the website of the Service as a representative of a legal entity, they may do so only if they are duly authorized to represent that legal entity.
Terms used in these Terms and Conditions with an initial capital letter have the following meanings:
The Provider provides following features through the Service:
Functionalities
Predicting and reducing customer churn and expansion potential, upsell or cross-sell opportunities
Customer health management
Alerting system
Automated communication with customers
Discounted Offers
Discounted offer when billing annually
Detailed terms for the features are specified in the Price List.
All Services are provided on a prepaid basis. The Customer shall pay the applicable fees in advance, either (i) based on an invoice issued by the Provider with a fourteen (14) day due date, or (ii) by completing an online payment via the Stripe payment gateway.
In case of payment via Stripe, payment shall be deemed made upon successful completion of the transaction, and the invoice shall be issued only after the payment has been received. In case of payment by bank transfer, payment shall be deemed made when the full amount is credited to the Provider’s designated bank account.
All prices are subject to the current Price List, as may be amended from time to time. In the event of any amendment to the Price List, the Customer shall have the right to terminate the Agreement within thirty (30) days from the date on which the amended Price List becomes effective.
The Customer agrees to receive invoices in electronic form. An electronic invoice may be delivered by the Provider to:
an email address specifically designated by the Customer for this purpose; or
the email address provided in the Customer’s user account; or
another email address used by the Customer, if the above options are not available; or
alternatively, the invoice may be made available for download directly within the system.
The Customer may use the Service solely in accordance with these Terms and applicable laws. The Customer shall not:
reverse engineer, decompile, or attempt to extract the source code of any part of the Service;
use the Service to transmit, store, or process unlawful, harmful, or infringing content, including but not limited to content infringing copyrights or related rights of third parties, violating the personal rights of third parties, breaching laws intended to protect against hatred towards any nation, ethnic group, race, religion, class, or other group of people, or to restrict the rights and freedoms of their members;
use the Service in a way that interferes with or disrupts the integrity, security, or performance of the Service or other users;
resell, sublicense, or otherwise provide access to the Service to any third party, except as expressly permitted in writing by the Provider.
The Customer is directly liable for any data provided by a third-party components connected to the Service by the Customer.
The Customer is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. The Provider is not liable for any loss or damage arising from unauthorized access to the Customer’s account.
The Provider is not liable for any unfair competition or violations of personal or intellectual property rights committed by the Customer via the Service.
The Provider has right (but not obligation) to carry out preventive checks of the information stored or disseminated by the Customer through the Service.
If a third party asserts any claims against the Provider in connection with the Customer’s activities on the Service, the Customer undertakes to immediately provide the Provider with all documents and materials necessary for the successful defence in such proceedings. If a third party alleges that information stored or disseminated by the Customer infringes their rights, in particular intellectual property rights or constitutes unfair competition, the Customer agrees to compensate the Provider for all reasonably incurred costs related to the dispute with that third party.
The Provider does not guarantee uninterrupted access to the Service, nor does it guarantee that the Service is free of defects. The Provider is not liable for any damages incurred by or Customers when accessing or using the Service, including damages resulting from data downloads, service interruptions, system failures, computer viruses, data loss, lost profits, or unauthorized access to the Customer transmissions or data.
The Provider reserves the right to restrict or terminate the Customer's access to the Service at any time, or to suspend or discontinue the provision of services — especially, but not exclusively, in the event of a breach or repeated breach of these Terms or applicable laws.
The Customer may not independently or in cooperation with a third party offer or promote the use of the Service or other products and services of the Provider without the Provider’s prior written consent.
For providing the Service the Provider uses their own systems and solutions as well as third party solutions.
Key parameters for recommendations include, but not limited to, information regarding the revenue, billing and usage information. Provided data are assessed with the integration of
third-party tools.
Upon activation and consent by the Customer, the Provider may use its own or third party AI tools to deliver certain functionalities.
The Provider provides recommendations to the Customer based on the behavioural and (upon Customer’s consent) AI analysis, however the Provider does not guarantee the correctness of any results or recommendations. The Provider shall not be liable for any losses, damages, or claims arising from the business decisions made with the use/misuse of data obtained by the Customer, nor is it liable for any harm or loss that may be caused to a third party or another Customer based on or in connection with the use of the Service. The Provider shall also not be liable for any harm or loss that may be caused to the Customer by or in connection with the use of the Service.
All content of the Service shall be understood only as general information to the Customer and is not a legal advice, financial advice, business advice, or any other form of professional advice. In particular, the Provider is not liable for the accuracy, completeness, timeliness or suitability of such informative content for any particular purpose. Information, analyses, opinions or other communications generated by the Service must be assessed in relation to the time of their initial posting on the Service. The Customer should not rely on such content as a substitute for professional advice. The Provider shall not be liable for any act or omission arising out of the use of information available on the Service, or for any consequential harm or loss that may arise as a result of reliance on such information
In no event shall the Provider, its partners, or any other third parties connected to the use of the Service be liable for any damages of any kind (including, but not limited to, damages resulting from loss of profits, loss of data or business interruption) caused by the use, inability to use, or the results of the use of the Service, any server linked to the Website of the Service, or the materials and information contained therein; whether based on warranty, contract, tort or any legal theory, and whether or not the Provider has been advised of the possibility of such damages
In the event that, notwithstanding this clause, a competent authority determines that the Provider is liable for any damage, cost or loss (including loss of income or profits, loss of goodwill or damage to reputation, loss of business opportunity, indirect financial loss or damages, loss of anticipated savings, increase in debt or non-reduction of debt, diminution in value of assets, special, incidental, punitive or consequential damages) (hereinafter referred to as the “Harm”) (with the exception of damage caused by gross negligence or intentionally, or damage to natural human rights), and is therefore obliged to compensate the Customer for such Harm caused by the Provider’s breach of its obligations, the parties agree that such liability will be limited to (i) a maximum extent permitted by applicable law, (ii) a maximum of 100% of the payments made to the Provider by the Customer during the previous 12 months of the provision of the Service in relation to one case of breach of duty and at the same time, and (iii) the Provider‘s aggregate liability for any Harm as a result all possible breaches of obligations by the Provider shall be limited to 100% of the payments made to the Provider for the entire duration of the Contract. The Provider shall not be obliged to compensate the Customer if the Customer has not made any payments to the Provider for the use of the Service.
The processing of personal data and the use of cookies is governed by the Privacy Policy, available at here, which forms an integral part of these Terms.
In cases where the Provider processes personal data (as a data processor) on behalf of the Customer (as a data controller), the Customer authorizes the Provider to process the personal data provided to the Service for the purposes of the use of the Service.
Where the Provider is in a position of a sub processors during the use of the Service, the Customer (as the data controller) authorizes the Provider to process the personal data provided to the service for the purposes of the use of the Service.
The Provider may process personal data on behalf of the Customer only for the duration of the Service, primarily through the features of the Service, including the Customer's profile.
As the processor or the sub-processor, the Provider is further obligated to:
act in accordance with the Customer’s written instructions and applicable legislation for all aspects of data processing not governed by these Terms; the Provider may only process data beyond these instructions if permitted by law;
maintain the confidentiality of all personal data and related facts obtained during processing, even after termination of the Agreement with the Customer under these Terms;
be responsible for its employees involved in data processing, and ensure they are bound to confidentiality concerning the personal data obtained during processing, even after the end of their cooperation with the Provider;
implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, considering the state of the art, and particularly the nature, scope, and purpose of the data processing;
assist the Customer in fulfilling their information obligations toward the data subjects whose personal data are being processed, and support the Customer in responding to requests related to data protection;
cooperate in ensuring the security of data processing, including notifying of any personal data breaches;
provide the Customer with all information necessary to demonstrate compliance with obligations under these Terms; and, if necessary, allow audits or inspections by the Customer or their authorized auditor and cooperate fully during such audits.
The Customer grants the Provider general authorization to involve additional processors in the processing of personal data performed on their behalf.
The list of additional processors (and sub processors) is specified in the List of Processors and External Service Providers which may be updated regularly depending on the features of the Service.
Upon the end of data processing, the Provider is obliged, in accordance with the Customer's instructions, to either return all personal data or permanently delete them, including any copies, unless the Provider is legally entitled to retain such data.
If a separate data processing agreement is concluded between the Customer and the Provider, that agreement shall take precedence over the provisions of these Terms.
The Provider grants a non-exclusive, non-transferable, territorially unlimited license to use the Service (the “License”) for the term of Customer’s use of the Service. All intellectual property rights relating to the Service and all parts and copies thereof remain the exclusive property of the Provider. Intellectual property rights include, but are not limited to, copyright and related rights (including rights to databases, catalogues and photographs), patents, utility models, design rights, trademarks, trade names, trade secrets, know-how and any other forms of registered and unregistered intellectual property rights. The Customer is not granted any intellectual property rights relating to the Service (except for the License) and the Provider reserves all rights not expressly granted.
The Customer may use the outputs for its internal needs during the term of Customer’s use of the Service. The copyright to the application, methodologies and templates used to create them remains with the Provider. The Customer may not sublicense, sell or make the outputs commercially available to third parties without the consent of the Provider, unless otherwise provided in these Terms or unless the Customer and the Provider agree otherwise.
The Customer retains all rights, title, and interest in and to any data, content, or information submitted through the Service (“Customer Data”). The Customer grants the Provider a limited, non-exclusive, worldwide license to host, process, and use Customer Data solely to the extent necessary to provide and improve the Service. The Provider may aggregate and anonymize Customer Data for analytical or statistical purposes, provided that such data cannot identify the Customer or any data subjects whose personal data the Customer shares with the Provider. The Provider is allowed to use such data to improve the Service, including training AI models.
The Provider may amend or supplement these Terms at any time. Any changes will be announced by publishing the updated Terms on the Service’s website and also sent to Customers on a durable medium via the email address provided during registration. The updated Terms shall take effect 15 days after such publication and notification. These changes do not affect rights and obligations that arose during the validity of the previous version.
The contracting parties exclude to the maximum extent permitted by law the application of the provisions of Sections 2389a to 2389u of Act No. 89/2012 Coll., the Civil Code.
If the relationship related to the use of the website or the contractual relationship between the Customer and the Provider contains an international (cross-border) element, such relationship shall be governed by Czech law. Any disputes arising in connection with such relationships shall be subject to the jurisdiction of the general courts of the Czech Republic.
If any provision of the Terms is or becomes invalid or ineffective, such invalid provision shall be replaced by a valid one whose meaning is as close as possible to the original. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
These Terms and Conditions are effective as of 1.11.2025
Predict and reduce customer churn. Retain high-value clients. Skyrocket your MRR.
