The mutual rights and obligations of the User and the Operator arising from the use of the Application are governed by these Terms and Conditions:
1.1 In these Terms and Conditions:
1.1.1 “Operator” means Customerscore.io s.r.o., Company ID: 19580045, registered at Hlavní 75, 66446, Prštice.
1.1.2 “Application” means the online application named Customerscore.io, whose main functionalities include predicting and reducing customer churn, accessible at the internet address app.customerscore.io.
1.1.3 “T&C” means these General Terms and Conditions.
1.1.4 “Agreement” means the contract concluded between the User and the Operator, the subject of which is the granting of a License to use the Application under the conditions set out in these T&C.
1.1.5 “License” means a non-exclusive license to use the Application under the conditions set out in these T&C.
1.1.6 “User” means any legal or natural person other than the Operator who uses the Application.
1.1.7 “User Account” means the non-public part of the Application, accessible to the User after entering the Login Details, enabling the User to use all or part of the Application’s functionality.
1.1.8 “Login Details” means the unique combination of the User’s username and password chosen by the User, stored in the Application’s database when creating a User Account via the Application and/or automatically generated by the Application for the User.
2.1 Displaying the button labelled “Register” in the Application’s user interface constitutes an offer by the Operator to conclude an Agreement.
2.2 Clicking on the “Register” button by the User constitutes unconditional acceptance of the offer to conclude an Agreement, and by this act, the Agreement is concluded.
2.3 Upon conclusion of the Agreement, the following provisions of these T&C take effect.
3.1 The Operator grants the User a License within the scope and under the conditions stated in the Application’s user interface, particularly those specified for the given type of User Account.
3.2 In return for the License, the User undertakes to pay the Operator the fee specified in the Application’s user interface.
3.3 The Operator has the right to provide performance under the Agreement (e.g., to make a certain part or functionality of the Application available) only once the License fee has been paid. If the User fails to pay the full fee within the period set by the Operator, the Agreement is automatically terminated from the outset.
3.4 After the License period expires, the Operator is entitled to fully and/or partially restrict the User’s access to the User Account.
3.5 The User is not entitled to grant any sub-licenses to third parties.
3.6 All financial transactions made through the Application or a payment gateway linked to it are deemed paid upon the full amount being credited to the Operator’s designated bank account.
3.7 The Operator has the right, after prior notice to the User, to suspend, modify, and/or remove the Application or part of it from the relevant internet address for any reason. In such a case, the User is entitled to a proportional refund of the fee paid for using the Application.
3.8 The User has the right to use the Application under the Agreement in its current version available at the relevant internet address.
3.9 The User undertakes to use the Application in such a way that neither they nor the Operator suffer any damage.
4.1 The User is not entitled to extract the database associated with the Application in an automated way (especially using so-called software robots).
4.2 The User and the Operator agree that any data entered by the User into the Application’s database become part of the database collected by the Operator and become part of the Operator’s database, without the User gaining any rights to the Application’s database by such action.
5.1 The User acknowledges that the Operator concludes Agreements in the ordinary course of business with a larger number of persons and that such Agreements are by nature long-term with repeated performance of the same kind referring to these T&C. The parties agree that due to the nature of the Operator’s obligations under these T&C, there is a reasonable need for later amendments to these T&C.
5.2 The parties agree that the Operator may reasonably amend these T&C, and that such changes will be communicated to the User via email sent to the address provided by the User in the Application. The User has the right to reject the changes and terminate the contractual relationship with one (1) calendar month’s notice starting the day after the notification is sent. The parties agree that this period is sufficient for the User to arrange equivalent services from another provider.
5.3 In the event a new Agreement is concluded for an existing User Account (i.e., renewal or extension), such Agreement will be governed by the T&C valid on the date of its conclusion.
6.1 The Operator is legally obliged to protect and secure the personal data provided. The Operator uses various effective security technologies to protect personal data from unauthorized access or use.
7.1 This section of the T&C applies only to Users who are consumers. The provisions of this section do not apply, in particular, to entrepreneurs – sole traders or business companies.
7.2 The Operator hereby informs the User that:
7.2.1 The User is obliged to comply with these T&C, which form part of the Agreement, and with the valid and effective laws of the Czech Republic.
8.1 These T&C, as well as the Agreement, are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
8.2 Any disputes arising from the Agreement and/or these T&C shall be decided by the courts of the Czech Republic with subject-matter and territorial jurisdiction.
9.1 These T&C come into force and effect on 15 September 2023.