Customerscore.io
vs Skalin

Skalin is built for high-touch CS.
Customerscore.io scales retention across your entire customer base.

Book a demo Calculate Churn Leak

4.8/5

Graphic showing causes of subscription cancellation: support issues, no usage in 14 days, renewal coming, with a cursor pointing to Cancel Subscription

Detect churn risk
early

Spot warning signs early and retain more customers every month.

Our AI detects engagement drops, usage patterns, and billing signals before they turn into cancellations.

Track activation
& adoption

See who has truly adopted your product and who is falling behind.

Monitor feature adoption, onboarding completion, and usage milestones across your entire customer base.

Trigger active
outreach

We help you automate outreach to save your customers.

Automated email campaigns, Slack alerts, and webhooks triggered by real customer signals.

Turn on proven templates.
They run automatically.

Connect & Detect

Our AI detects signals automatically.

Stripe

Mixpanel

HubSpot

Intercom

PostHog

Segment

API

SDK

Define Triggers

Set rules once. We monitor 24/7.

IFHealth score drops

THENSend email

ELSE IFNo response in 3 days

THENWEBHOOK Alert on Slack

Measure Impact

Know exactly what works.

At-risk detected34

Save rate26%

ARR protected€47K

Ready-to-use retention workflows

Battle-tested playbooks to get you started in minutes.

Churn Prevention

TRIGGERHealth score drops below 60

ACTIONSend personalized check-in email

RESULT12 accounts saved in Q1 → $42K ARR retained

Renewal Protection

TRIGGER30 days before renewal + low usage

ACTIONProactive outreach with value reminder

RESULT18% fewer non-renewals

Expansion

TRIGGERUsage hits 80% of plan limit

ACTIONAutomatic upsell email

RESULT8 upgrades last month → $31K new ARR

Onboarding

TRIGGERDay 14, key feature not adopted

ACTIONAutomatic tutorial email

RESULT40% faster feature activation

Your CS team can't monitor every account. Customerscore.io can.

Scale your retention without scaling your headcount.

Skalin

Primary focus

Automated retention workflows

CS team portfolio management

Works

Automatically, 24/7

When a CSM logs in and acts

Setup time

Days

Weeks

Automated campaigns

Partial (playbooks require CSM action)

Health scoring

CSM task management

Pricing model

Per monitored customers

Per CSM seat

Best for

CS teams managing high volume with automation

CS teams managing a small number of high-touch accounts

We care for 138,000+ end customers at:

FAQs

The key differences between Customerscore.io and Skalin.

Stop churn.
Start scaling retention.

Join PLG SaaS teams automating their retention workflows