Native app for HubSpotYour ideal Customer Success workspace, built inside HubSpot
Already run on HubSpot? You don't need a whole other tool. Install the Customerscore.io app and we turn your HubSpot data into AI health scoring, dashboards, at-risk accounts and upsell opportunities, right where your team already works.
4.8/5 on G2Overview
Who needs attention today.
NRR
112%
+8%
Expansion MRR
$18.4k
+22%
At-risk MRR
$4.9k
12 accounts
Active customers
2,847
+64
NRR & customer health
Last 6 months
Workflow triggered in HubSpot ActiveThe Customerscore.io workspace, running inside HubSpot. Illustrative.
Trusted by CS teams that own revenue in 8+ countries
Turn HubSpot into a retention engine
HubSpot scores emails, deals and tickets. We turn that into predictive churn and expansion signals, and enrich it with more of your data whenever you want.
Signals HubSpot couldn't give you
A model finds the churn and expansion patterns HubSpot's rule-based score misses, and explains every result.
We connect the data you're missing
Good scoring needs more than CRM fields. We wire in the extra sources you need, typically product usage and billing, so it sees how customers actually behave.
Grow NRR without chasing new logos
The accounts ready to expand rise to the top, with the signal behind each one.
AI churn & upsell scoring
A score unique to every customer
Customerscore.io uses ML and AI to score every customer from 1 to 5 for churn risk and from 1 to 3 for upsell potential. Each score is built from that customer's own context and history, not a one-size-fits-all rule.
Know exactly what to do
Every score comes with its drivers and a recommended next step.
See where revenue leaks
Spot accounts heading for churn weeks before they cancel.
Find upsell potential
Surface the accounts ready to expand.
Score 4 of 5
Churn drivers
Champion left the company
No QBR in 2 quarters
Seat usage 41% before renewal
Churn brakes
Multi-year customer
Automations & workflows
Every signal can trigger a workflow
Turn a rising churn risk or a fresh upsell signal into action automatically. Customerscore.io fires workflows in HubSpot on your behalf: create tasks, launch email sequences, alert owners, whatever HubSpot can automate.
Trigger on any signal
The moment churn risk rises or an upsell signal appears, a workflow can fire.
Run any HubSpot action
Tasks, email sequences, Slack alerts, deal updates, anything HubSpot can automate.
Nothing new to manage
Automations live in HubSpot, where your team already builds them.
When this happens
Churn risk rises to High (4 of 5)
Run this in HubSpot
Create a task for the CSM
Start re-engagement email sequence
Alert the account owner in Slack
10 customers trending toward churn
10 customers trending up, upsell-ready
Current customer health distribution
Customerscore.io AI Agent
An agent that works your customer base
The agent watches every account, surfaces what needs attention on its own, and answers anything you ask in plain language. Connect it to your own stack over MCP.
Proactive insights
It surfaces what changed and who needs attention, before you ask.
Ask in plain language
Chat with your customer data and get answers in seconds.
Connect over MCP
Plug the agent into your own tools and workflows.
awork + HubSpot + Customerscore.io
“The team sits down with you and builds an extremely valid health scoring step by step. They are incredibly talented at finding nuggets in your own data you might not have been aware of.”
awork runs HubSpot for CRM and Customerscore.io for scoring. High-value accounts flagged by the AI show up right inside HubSpot for the CS team to act on.
Read the awork case studyWorks with or without Service Hub
One app, whatever your setup. It runs on any HubSpot plan, no Service Hub required.
No Service Hub
Get your whole CS workspace
AI health scores on every company and contact
A full dashboard: at-risk accounts, upsell and NRR
Signals and workflows, no Service Hub needed
Already on Service Hub
Make its scoring predictive
Replace the rule-based health score with predictive, explainable AI
Enrich it with the product usage and billing HubSpot can't see
Keep Service Hub for tickets, help desk and workflows
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in 1 to 3 weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
FAQs
Customerscore.io and HubSpot, working together.
No. That is the whole point of the app. HubSpot stays your CRM and the place your team works. Customerscore.io installs on top of it and turns your HubSpot data into a Customer Success workspace, scoring, dashboards, at-risk accounts and upsell, without a second tool to log into.
You add Customerscore.io to your HubSpot in a few clicks, then we connect your data and build your first scores and dashboards. Setup is expert-led and you are live in 1 to 3 weeks, with no dedicated admin on your side.
It starts with the HubSpot data you already have, companies, deals, tickets and activity. For predictive scoring you can also connect real product usage and billing, which is the strongest churn-and-expansion signal and exactly what HubSpot's native score ignores.
HubSpot's native score is rule-based, ignores product usage, and gives you a static number with no explanation. Customerscore.io reads real usage against each account's own baseline, scores both churn risk and expansion, shows the trend and the specific drivers, and uses an AI model rather than weights you set by hand.
Yes, that is the point. Product usage is the strongest predictor of churn and expansion for usage-based SaaS, and it is exactly what a CRM-only health score can't see. Customerscore.io is built to read that usage and turn it into an explainable score inside HubSpot.
Pricing is one flat platform fee tiered by your ARR, never per seat, with an exact quote in one call. Book a demo and we will show you how the scoring works before you commit.
Turn HubSpot into your
Customer Success workspace
Install the app and get AI scoring, dashboards, at-risk accounts and upsell, right inside HubSpot. Live in 1 to 3 weeks.