Churn Prediction Software
Catch churn before the cancel
AI scores every account for churn risk daily and shows the exact signals driving it — so you reach at-risk customers 30+ days before they cancel, not after.
Built for B2B SaaS products with product usage.
Score 4 of 5
Churn drivers
Disengagement trajectory
Solo plan, monthly billing
0 active users · 7 days
Stable MRR
By the time they cancel, it's too late
Most churn builds quietly for weeks. The signals are there — almost nobody is watching them.
97%
of churning customers never contact support — they leave silently.
70–80%
show clear warning signs at least 30 days before they cancel.
40–60%
of SaaS cancellations happen within the first 90 days.
How AI predicts churn
The signals that actually predict churn
CustomerScore learns what preceded churn in your own data, then scores every account daily across four signal categories — with the specific drivers behind each score. Churn risk is the predictive half of our customer health score, which also scores upsell.
- A 1–5 churn-risk score for every account, refreshed daily.
- Up to three risk drivers and brakes — the why behind the score.
- 30+ days of lead time, while a save play can still work.
Engagement trend
Usage measured against each customer's own 30- and 90-day baseline — the drop that flat metrics miss.
Billing signals
Annual→monthly downgrades, failed payments, seat reductions — the highest-signal data most scores ignore.
Activation & adoption
Onboarding milestones and feature breadth in the first 90 days, where most churn is decided.
Support & relationships
Ticket volume and sentiment, and champion changes detected through your CRM.
Rule-based vs. AI churn prediction
Rule-based scoring hits a ceiling fast. The signals that matter are hard to capture in a weighted sum of thresholds.
Prediction is only half the job
A score nobody acts on changes nothing. CustomerScore turns rising risk into action automatically.
Step 1
Risk score rises
An account crosses into churn risk. You get an alert in Slack and a task in your CRM — with the drivers.
Step 2
A playbook fires
Personalized outreach, in-app nudges, or a CSM task trigger automatically — no manual monitoring.
Step 3
The account is saved
You intervene inside the 30–60 day window, while there's still time to change the outcome.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP — your customer data, wherever you work.
- “Who should I worry about this week?” — answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
We watch 1.3M users at:
Connects to the stack you already use
Billing, product analytics, CRM, and support — unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“For the first time, AI monitors churn risk across all 4,500 customers automatically — including the low-touch accounts that used to churn silently.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Predict churn before it costs you
Connect your data and watch AI flag every at-risk account — with the drivers and the lead time to act.