Customer expansion software that finds accounts ready to grow

Expansion scoring uses product, billing and engagement data to find which existing customers are ready to grow: buy more seats, upgrade a tier or add a module. Customerscore.io gives every account a 1 to 3 Upsell Score with the signals behind it, so your team reaches out when an account is outgrowing its plan.

Join billing, product usage and CRM data per account, compare each account to its own baseline and plan, then weigh the signals that come before expansion: seats near the limit, heavy use of premium features, new teams using the product and sustained usage growth. Customerscore.io does this daily and returns a 1 to 3 Upsell Score with drivers and brakes, so you see why an account scores high.

The strongest are seat utilization near the plan limit, growing use of premium or power features, usage spreading across teams or departments, and sustained usage growth against the account's own baseline. Customerscore.io combines them into one Upsell Score and shows the drivers behind it.

Only if it measures growth, not just risk. Most health scores are built to flag churn, so a healthy account and an account ready to buy more look the same. Customerscore.io scores both directions: a Churn Risk Score from 1 to 5 for the downside and an Upsell Score from 1 to 3 for the upside, both refreshed daily.

They are two sides of the same customer health picture. The Churn Risk Score (5 = high risk) flags accounts heading for the exit; the Upsell Score (3 = most ready to grow) flags accounts ready to buy more. Read together, they tell your team whether to sell now or fix a problem first.

Split net revenue retention into its parts: expansion MRR, contraction MRR and churned MRR, per month and per cohort. Customerscore.io shows NRR with that split and a cohort drilldown, so you see which accounts grew, which shrank and which left.

A repeatable set of steps your team runs when an account shows a specific expansion signal, such as seats at the plan limit or a second team adopting the product. In Customerscore.io an upsell-ready account starts the playbook, which creates the tasks for the account owner; the person has the conversation.

Score every account for expansion readiness, show the reasons behind each score, compare each account to its own baseline, put upsell next to churn risk, turn signals into tasks for the account owner and track NRR with expansion and contraction split out.

Your team stays in control. When an account becomes upsell-ready, a playbook creates tasks for the CSM or account manager, and My Day gives them a brief and a draft email. If you choose, an email sequence you have set up and approved can go out to the account.

Billing (Stripe, Chargebee) is required; product usage (Mixpanel, PostHog, Segment, Amplitude) is strongly recommended because seat and feature signals drive most expansion timing; CRM and support add context. Setup is expert-led and you are live in 1 to 3 weeks.