We watch every signal. You know who to call.
Customerscore.io watches usage, billing, contracts and conversations across your whole customer base. When something changes, My Day tells you right away: who needs you today, why now, and what to say.
4.8/5 on G2Your priorities for today, as your team sees them at nine in the morning. Illustrative.
When something changes, you know right away
We watch the signals across your whole customer base, not just the accounts someone remembered to check. These are the changes that put a customer in front of your team.
A renewal is coming and the signals are turning bad
Contract ends in 60 days, usage slid for a month, the last call went badly.
Onboarding has stalled
Signed three weeks ago, never touched the feature they bought the product for.
An upsell opening appeared overnight
Seats added, a second team on board, consumption running ahead of the plan.
An account went silent
Meaningful MRR and no email, meeting or ticket in 90 days.
A score dropped on an account nobody owns
The long tail below the line where a CSM is assigned, churning in the dark.
A payment failed and nobody followed up
The card bounced, the product is still in use, and the dunning emails went unread.
Your priorities
Who to handle today, ranked
Every morning, My Day puts the customers who need attention in front of the right person. Nobody assembles it by hand.
The reason is right there
Every account shows the signal that flagged it.
Ranked by what is at stake
Sorted by revenue, biggest account on top.
Your own customers, or the whole team
CSMs see their own accounts, the lead sees everyone.
Score dropped, drivers say usage is falling
Shared between CS and account management
Seats near the limit, a second team on board
Flagged 14 Sep
Score
2to4
MRR
€1,400
Messages
1
Why now
Score moved from 2 to 4 after a month of falling usage.
What changed
Active users down from 14 to 9. Two seats removed.
Last conversation
Support thread on 4 Sep about a missing integration, no reply since.
What to say
Open with the integration question. Ask about the removed seats.
Risks
Do not lead with a renewal offer, the last contact was a complaint.
Email draft
Personalized from this brief. You review and send.
Why now
The full context, before you pick up the phone
Click any customer and the Brief opens: the numbers, then five short sections written for that customer and that signal.
Why now, what changed, what to say
The context a senior CSM carries in their head, written down.
Risks, before you push
What not to say to this customer right now.
A personalized email, drafted with you
You edit it and send it from your inbox, nothing goes out without you.
Accountability
Handled, snoozed, and back again
The day gets handled, and the record shows who handled it.
Handled, with a name on it
Who closed it, when, and the note they left.
Snooze until the right moment
Hide a customer until a date and they return on their own.
Back when it repeats
When the signal fires again, the customer is back in your priorities.
Bailey & West
€8,200 · Marketa K., 16 Sep
Anderson Park
€4,500 · Annette J., 16 Sep
Handled customers come back on their own when the signal fires again.
Resolve
Start tomorrow
knowing who to call
See My Day on a live account in one call, and which signals we would watch first for a team like yours.