We watch every signal. You know who to call.
Customerscore.io watches usage, billing, contracts and conversations across your whole customer base. When something changes, My Day tells you right away: who needs you today, why now, and what to say.
4.8/5 on G2Your priorities for today, as your team sees them at nine in the morning. Illustrative.
When something changes, you know right away
We watch the signals across your whole customer base, not just the accounts someone remembered to check. These are the changes that put a customer in front of your team.
A renewal is coming and the signals are turning bad
Contract ends in 60 days, usage slid for a month, the last call went badly.
Onboarding has stalled
Signed three weeks ago, never touched the feature they bought the product for.
An upsell opening appeared overnight
Seats added, a second team on board, consumption running ahead of the plan.
An account went silent
Meaningful MRR and no email, meeting or ticket in 90 days.
A score dropped on an account nobody owns
The long tail below the line where a CSM is assigned, churning in the dark.
A payment failed and nobody followed up
The card bounced, the product is still in use, and the dunning emails went unread.
Your priorities
Who to handle today, ranked
Every morning, My Day puts the customers who need attention in front of the right person. Nobody assembles it by hand.
The reason is right there
Every account shows the signal that flagged it.
Ranked by what is at stake
Sorted by revenue, biggest account on top.
Your own customers, or the whole team
CSMs see their own accounts, the lead sees everyone.
Score dropped, drivers say usage is falling
Shared between CS and account management
Seats near the limit, a second team on board
Flagged 14 Sep
Score
2to4
MRR
€1,400
Messages
1
Why now
Score moved from 2 to 4 after a month of falling usage.
What changed
Active users down from 14 to 9. Two seats removed.
Last conversation
Support thread on 4 Sep about a missing integration, no reply since.
What to say
Open with the integration question. Ask about the removed seats.
Risks
Do not lead with a renewal offer, the last contact was a complaint.
Email draft
Personalized from this brief. You review and send.
Why now
The full context, before you pick up the phone
Click any customer and the Brief opens: the numbers, then five short sections written for that customer and that signal.
Why now, what changed, what to say
The context a senior CSM carries in their head, written down.
Risks, before you push
What not to say to this customer right now.
A personalized email, drafted with you
You edit it and send it from your inbox, nothing goes out without you.
Accountability
Handled, snoozed, and back again
The day gets handled, and the record shows who handled it.
Handled, with a name on it
Who closed it, when, and the note they left.
Snooze until the right moment
Hide a customer until a date and they return on their own.
Back when it repeats
When the signal fires again, the customer is back in your priorities.
Bailey & West
€8,200 · Marketa K., 16 Sep
Anderson Park
€4,500 · Annette J., 16 Sep
Handled customers come back on their own when the signal fires again.
Resolve
Customer love
Win like awork did
They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.
FAQs
My Day, explained.
No. A to-do app holds things you typed in. My Day holds the customers whose signals changed: a renewal inside 90 days with falling usage, seats added overnight, an onboarding that stalled. It is rebuilt from your data every day. The follow-ups you promise on a call become Tasks; My Day is what tells you who to call in the first place.
Customerscore.io watches every account's score, usage, billing, contract dates and conversations. When a signal you care about fires, the customer appears on My Day at the next data refresh, with the reason. When you mark them Handled they leave your priorities, and if the signal clears on its own they leave too. If the same thing happens again later, they come back.
No. The Brief drafts a personalized email from the customer's context, but a person reads it, edits it and sends it from their own inbox. Nothing reaches a customer without someone on your team deciding to send it. Automated sequences live in Playbooks, which is a separate feature.
The same priorities, filtered differently. A CSM switches on Only customers I own and works their own accounts. A CS lead keeps the whole team in view, filters by one signal, for example every renewal across the team, and uses the Handled tab to see who closed what and when.
Billing alone is enough for renewal and payment signals, and it gives the score its first inputs. Product usage adds stalled onboarding, silent account and expansion signals. Connecting a support tool, a mailbox or a meeting recorder lets the Brief fill in the Last conversation section. Setup is done with you by our team, and most teams are live within 1 to 3 weeks.
A CRM view shows what someone typed into the CRM. My Day is driven by what the customer actually does: their score, usage, billing and conversations, updated daily. It also explains why each account is a priority now and what to say, which a saved filter cannot. Scores and signals sync back into HubSpot or your CRM if that is where the team works.
Read the launch post, Introducing My Day, or the setup guide in the docs.
Start tomorrow
knowing who to call
See My Day on a live account in one call, and which signals we would watch first for a team like yours.