AI Agent & MCP
Ask your customer base anything
An AI analyst for your customers. Ask in plain language, get proactive churn and expansion alerts in Slack, and connect your data to Claude and other AI tools over MCP.
Built for B2B SaaS products with product usage, used by Customer Success and RevOps teams.
Customerscore.io AI
Customerscore.io APP
Halcyon Labs → Churn Risk 4
Champion left the company · €42k ARR at risk
Proactive, not just reactive
Alerts where your team already works
The agent doesn't wait to be opened. Churn-risk and expansion alerts post straight into Slack, and the team can ask follow-up questions right in the thread.
- Surfaces the accounts and patterns that need attention, before you ask.
- Every answer is grounded in your live scores and connected data, not generic advice.
- Turns a question into action: draft the outreach, create the task, fire the playbook.
- Knows what was said on customer calls: tl;dv and Fireflies summaries feed its answers and the QBR draft.
Model Context Protocol
Your customer data, in any AI tool
Customerscore.io exposes an MCP server, so you can connect Claude or any MCP-compatible AI tool directly to your scores and customer data, and query or act on them from the tool you already use.
- Query churn risk, upsell scores, and NRR from your own AI assistant.
- An open standard: no brittle custom integration to maintain.
- Guided setup; your data stays in your EU-hosted, ISO 27001 workspace.
Customerscore.io MCP
● Connected
ClaudeOpenAI
SlackYour appTrusted by CS teams that own revenue in 8+ countries
Connects to the stack you already use
Billing, product analytics, CRM, and support, unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in 1 to 3 weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
It's an AI analyst for your customer base. Ask it questions in plain language ("who should I worry about this week?", "how did NRR change?") and it answers from your live, connected data. It also works proactively, surfacing the accounts and patterns that need attention without being asked.
Anything you'd ask a data analyst about your customers: who's at risk, who's ready to upsell, why a segment is churning, which trialists are worth a sales call, how a metric trended. The agent reads from your scores and connected sources and answers in seconds.
Yes, if you record calls with tl;dv or Fireflies. Meeting summaries, action items and topics land on the customer record, and the agent uses them together with the numbers, for example when it drafts a QBR. Transcripts and recordings stay in your meeting tool.
MCP (Model Context Protocol) is an open standard that lets AI tools securely connect to external data and tools. Customerscore.io exposes an MCP server, so you can connect Claude or other AI assistants directly to your customer scores and data, and query or act on them from the AI tool you already use.
Yes. The agent posts churn-risk and expansion alerts straight into a Slack channel, and you can ask it questions there too, so the whole team sees what's happening without opening another dashboard.
Customerscore.io is hosted in the EU, GDPR compliant, and ISO 27001 certified. The agent only works over your own connected data; nothing is shared across customers.
No. The agent works out of the box once your data sources are connected, with white-glove onboarding from our team. The MCP connection is a guided setup if you want to wire it into your own AI tools.
Put an AI analyst on your customer base
Connect your data, ask anything, and let the agent watch every account for you, in Slack and over MCP.