For Customer Success teams
Cover every account with the team you have
Customerscore.io predicts churn and expansion for every account, explains why, and ranks who your CSMs should work today. One worklist, worked in one place.
Built with you by the team behind the scoring engine · live in 1 to 3 weeks · EU-hosted, ISO 27001, GDPR.
Score 4 of 5
Churn drivers
Champion left the company
No QBR in 2 quarters
Seat usage 41% before renewal
Multi-year customer
The accounts no one is watching are the ones leaving
More accounts than your team can watch by hand means churn happens quietly. So does expansion.
97%
of customers churn silently, without a single support ticket.
70–80%
of churning customers show warning signs 30+ days before they cancel.
40–60%
of cancellations happen in the first 90 days.
One customer, every touchpoint
Every signal on one customer record
Billing, product usage, CRM and support on a single record. Product usage, the strongest churn signal most teams never see, sits right next to MRR and the conversation history.
- 360° view: health, churn risk, usage trend, notes and conversations.
- Billing is enough for a first score. Usage sharpens it. No new instrumentation to start.
- Scores sync back to HubSpot and Intercom when your team needs them there.
Billing
Stripe, Chargebee: MRR, plan, payment health.
Product usage
Mixpanel, PostHog, Segment: logins, adoption, trends.
CRM
HubSpot, Salesforce: owner, deals, account data.
Support
Intercom, Freshdesk: conversations and sentiment.
A CSM's day, redesigned
Your team opens the morning already knowing where to spend it.
Step 1
Predict who's at risk and who's ready to grow
A model trained on tens of thousands of SaaS users scores every account 1–5 for churn and 1–3 for expansion and ranks who needs you today. No rules, no thresholds to maintain.
Step 2
See why before you reach out
Every score comes with its drivers. Low activity after 25 renewals is not the same risk as low activity after two months. Rule-based scores miss that. Your CSMs see it.
Step 3
Act from one worklist
Tasks, alerts and playbooks live next to the score. Your CSMs work the list, ask any account a question in plain language, and leave the routine follow-ups to playbooks.
Every call, prepared
Walk into every QBR and renewal prepared
The full account history lives on one record: usage, billing, tickets, emails, notes, tasks and your recorded calls. The brief builds itself from it.
- Recorded calls from tl;dv and Fireflies land on the account, with the summary and action items.
- The AI agent drafts the QBR from the numbers and the conversations of the period.
- Renewal prep starts early: the drivers behind the score, open tasks and what was promised on the last call.
- Handovers keep the context, so a new CSM never asks the customer to repeat themselves.
Halcyon Labs
- Health trend and its drivers
- Adoption gaps in the reporting module
- What was promised on the last call
- Renewal plan, 60 days out
Quarterly review · 12 Sep
3 action items, a pricing question raised
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP: your customer data, wherever you work.
- “Who should I worry about this week?” Answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
Retain and expand from one platform
Churn risk and upsell are two halves of one health score. The same worklist protects revenue and grows it.
Catch churn before the exit
- The orange quadrant of the scoring matrix maps your revenue at risk.
- Smart Alerts fire when a score drops or a renewal nears.
- Win-back and onboarding playbooks run across the whole base.
- Every follow-up is a task with an owner and a due date.
Grow the accounts you already have
- The green quadrant surfaces expansion-ready accounts and the signals behind them.
- An upsell worklist: seat limits, power-feature surges, multi-team rollout.
- Upsell sequences reach accounts the moment they outgrow their plan.
Go deeper: churn prediction, expansion scoring and Customer Rooms for onboarding and renewals. Running revenue ops? See the RevOps view.
Trusted by CS teams that own revenue in 8+ countries
Connects to the stack you already use
Billing, product analytics, CRM, and support, unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in 1 to 3 weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
No, it scales them. The platform does the monitoring no CSM can do by hand: scoring every account daily and ranking who to act on. Your CSMs spend their time on the conversations that move revenue.
It takes the watching and the prep off their plate. Every account is scored daily and ranked, so each CSM starts the day knowing who needs them and why, and walks into calls, QBRs and renewals with the full history already on the record. The team stays in control of every conversation.
Yes. Billing (Stripe, Chargebee), product usage (Mixpanel, PostHog, Segment), CRM (HubSpot, Salesforce) and support (Intercom, Zendesk) land on one customer record, so usage sits next to MRR and the conversation history.
They are two sides of one prediction. The same model scores churn risk and expansion potential, so your CSMs get one prioritized worklist, and the same playbooks fire save flows or upsell sequences at the right moment.
Rule-based health scores are generic for everyone and therefore right for no one. Our model is trained on tens of thousands of SaaS users, predicts each customer's next move from their own usage, billing and history, and shows the drivers behind every score. Billing alone is enough to start. Roughly two months of history and a few past churn events make it strongest.
The team behind the scoring engine sets it up with you and tunes it to your data. No ops team to staff, no months of configuration: most teams are live within 1 to 3 weeks. Implementation is a paid, productized service.
Run your CS day from one worklist
Book a demo and see how the platform ranks, explains and tracks every account for your team.