For Customer Success teams
Cover every account with the team you have
Customerscore.io predicts churn and expansion for every account, explains why, and ranks who your CSMs should work today. One worklist, worked in one place.
Built with you by the team behind the scoring engine · live in days · EU-hosted, ISO 27001, GDPR.
Score 4 of 5
Churn drivers
Disengagement trajectory
Solo plan, monthly billing
0 active users · 7 days
Stable MRR
The accounts no one is watching are the ones leaving
More accounts than your team can watch by hand means churn happens quietly. So does expansion.
97%
of customers churn silently, without a single support ticket.
70–80%
of churning customers show warning signs 30+ days before they cancel.
40–60%
of cancellations happen in the first 90 days.
One customer, every touchpoint
Every signal on one customer record
Billing, product usage, CRM and support on a single record. Product usage, the strongest churn signal most teams never see, sits right next to MRR and the conversation history.
- 360° view: health, churn risk, usage trend, notes and conversations.
- Billing is enough for a first score. Usage sharpens it. No new instrumentation to start.
- Scores sync back to HubSpot and Intercom when your team needs them there.
Billing
Stripe, Chargebee: MRR, plan, payment health.
Product usage
Mixpanel, PostHog, Segment: logins, adoption, trends.
CRM
HubSpot, Salesforce: owner, deals, account data.
Support
Intercom, Freshdesk: conversations and sentiment.
A CSM's day, redesigned
Your team opens the morning already knowing where to spend it.
Step 1
Predict who's at risk and who's ready to grow
A model trained on tens of thousands of SaaS users scores every account 1–5 for churn and expansion and ranks who needs you today. No rules, no thresholds to maintain.
Step 2
See why before you reach out
Every score comes with its drivers. Low activity after 25 renewals is not the same risk as low activity after two months. Rule-based scores miss that. Your CSMs see it.
Step 3
Act from one worklist
Tasks, alerts and playbooks live next to the score. Your CSMs work the list, ask any account a question in plain language, and leave the routine follow-ups to playbooks.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP — your customer data, wherever you work.
- “Who should I worry about this week?” — answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
Retain and expand from one platform
Churn risk and upsell are two halves of one health score. The same worklist protects revenue and grows it.
Catch churn before the exit
- The orange quadrant of the scoring matrix maps your revenue at risk.
- Smart Alerts fire when a score drops or a renewal nears.
- Win-back and onboarding playbooks run across the whole base.
- Every follow-up is a task with an owner and a due date.
Grow the accounts you already have
- The green quadrant surfaces expansion-ready accounts and the signals behind them.
- An upsell worklist: seat limits, power-feature surges, multi-team rollout.
- Upsell sequences reach accounts the moment they outgrow their plan.
Go deeper: churn prediction, expansion scoring and Customer Rooms for onboarding and renewals. Running revenue ops? See the RevOps view.
Trusted by CS teams that own revenue
Connects to the stack you already use
Billing, product analytics, CRM, and support — unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“For the first time, AI monitors churn risk across all 4,500 customers automatically — including the low-touch accounts that used to churn silently.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Run your CS day from one worklist
Book a demo and see how the platform ranks, explains and tracks every account for your team.