The AI-native Customer Success platform
Know who'll churn and who'll grow — before they tell you
When you own retention across hundreds to thousands of accounts, revenue leaks from customers who leave without warning. Customerscore predicts each account's next move from its own usage, billing, and history, explains why, and tells your team exactly who to act on — in Slack or your CRM.
Built with you by the founders · live in weeks · EU-hosted, ISO 27001, GDPR.
Score 4 of 5
Churn drivers
Disengagement trajectory
Solo plan, monthly billing
0 active users · 7 days
Stable MRR
The accounts no one is watching are the ones leaving
When you manage more accounts than your team can monitor by hand, churn happens silently — and the accounts quietly ready to grow slip past you just the same.
97%
of customers churn silently — they never open a support ticket before they leave.
70–80%
of churning customers show warning signs 30+ days before they cancel.
40–60%
of cancellations happen in the first 90 days, before a CSM ever looks twice.
One customer, every touchpoint
Every signal in one place — including product usage
Stop stitching together Stripe, Mixpanel, your CRM and your inbox. Customerscore unifies billing, product usage, CRM and support on a single customer record — so product usage, the strongest churn and expansion signal most teams never see, finally sits right next to MRR and the conversation history.
- A 360° customer view: health, churn risk %, usage trend, notes and conversations.
- Billing + usage, not usage-only — billing alone is enough for a first score, no new instrumentation required to start.
- Scores and signals sync back into HubSpot, Intercom, and the tools you already use — not another dashboard to check.
Billing
Stripe, Chargebee — MRR, plan, payment health.
Product usage
Mixpanel, PostHog, Segment — logins, adoption, trends.
CRM
HubSpot, Salesforce — owner, deals, account data.
Support
Intercom, Freshdesk — conversations and sentiment.
A CSM's day, redesigned
From dashboards to decisions. Instead of poring over accounts to find the problem, your team opens the morning already knowing where to spend it.
Step 1
Predict who's at risk — and who's ready to grow
A predictive model trained on tens of thousands of SaaS users scores every account 1–5 for churn and expansion from its own history — and ranks who needs you today. No rules to configure, no thresholds to maintain.
Step 2
See why, before you reach out
Every prediction comes with its drivers. Low activity with 25 renewals behind it isn't the same risk as the same activity with two months of history — rule-based scores miss that context; your CSMs see it.
Step 3
Act — or let the platform act for you
Ask anything in plain language in Slack or via Claude, or define an outcome and let the agent execute it: re-engage at-risk accounts, trigger upsell sequences, alert the team when something changes.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP — your customer data, wherever you work.
- “Who should I worry about this week?” — answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
Two jobs, one platform — retain and expand
For a CS team these aren't separate disciplines. The same data and the same worklist that protect revenue also grow it — churn risk and upsell are two halves of one health score.
Catch churn before the exit
- The orange quadrant of the scoring matrix is your map of revenue at risk.
- Smart Alerts ping Slack the moment a score drops or a renewal nears.
- Win-back and onboarding playbooks run automatically across the whole base.
Grow the accounts you already have
- The green quadrant surfaces expansion-ready accounts with the signals behind them.
- Your CSMs get an upsell worklist — seat limits, power-feature surges, multi-team rollout.
- Automated upsell sequences reach accounts the moment they outgrow their plan.
Go deeper: churn prediction and expansion scoring. Running revenue ops? See the RevOps view.
We watch 1.3M users at:
Connects to the stack you already use
Billing, product analytics, CRM, and support — unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“For the first time, AI monitors churn risk across all 4,500 customers automatically — including the low-touch accounts that used to churn silently.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Cover every account, without hiring
Connect your data and let the platform predict the whole base — the accounts to save and the accounts to grow, with the why behind every prediction.