For RevOps teams
One customer-health score your whole revenue team trusts
Customerscore.io predicts churn and expansion for every account, explains why, and gives sales, CS and marketing one ranked list to work from. Scores flow into HubSpot, Intercom and Slack when a workflow needs them.
Built with you by the team behind the scoring engine · live in 1 to 3 weeks · EU-hosted, ISO 27001, GDPR.
Score 3 of 3
Upsell drivers
Almost out of seats
New use case adopted
Asked about a bigger plan
ROI not proven yet
Your stack runs on a health score nobody trusts
Reps prioritize blind and lifecycle flows fire on guesswork. Fixing the score is RevOps' job, and it is the hard part.
97%
of customers churn silently. The signal exists, nobody acts on it in time.
70–80%
of churning customers show warning signs 30+ days before they cancel.
2×+
faster growth for companies above 110% NRR than for those below 100%.
“We unified Chargebee, Mixpanel, HubSpot and Intercom, scored every account, and synced live health data back into all three. The team finds nuggets in your own data you didn't know.”
Works in the tools you already use
Scores where your workflows run
Every Churn Risk Score and Upsell Score can sync into your CRM and engagement tools, so your existing workflows fire on it.
HubSpot · Salesforce · Intercom · Slack · customer.io · webhooks · n8n · Make
Two scores for every account
Churn risk and upsell, predicted for every account
One model, two predictions: a 1–5 churn-risk score and a 1–3 upsell score, refreshed daily, each with its drivers.
Score 4 of 5
Churn drivers
Champion left the company
No QBR in 2 quarters
Seat usage 41% before renewal
Multi-year customer
Score 3 of 3
Upsell drivers
Almost out of seats
New use case adopted
Asked about a bigger plan
ROI not proven yet
Go deeper: churn prediction and expansion scoring. Leading customer success? See the Customer Success view.
A model your team can actually trust
Before you route revenue off a score, you need to trust it. Rule-based health scores are generic for everyone and right for no one.
Predicts the next move
Each account's churn and expansion likelihood from its own usage, billing and history.
Trained on tens of thousands of SaaS users
Cross-account patterns a rule-based score cannot see.
Explainable, not a black box
Every prediction ships with its drivers.
Billing + usage, not usage-only
Billing alone is enough for a first score. No mature event stack required.
How it fits your workflow
It sits alongside the tools you have. No rip-and-replace.
Step 1
Unify
Connect billing, product usage and CRM. Everything lands on one customer record. Billing alone is enough to start.
Step 2
Predict & explain
The model scores every account daily for churn and expansion and shows the drivers behind each score.
Step 3
Activate
Your team works the ranked list in Customerscore.io. Scores sync to your CRM and engagement tools and fire workflows on every change.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP: your customer data, wherever you work.
- “Who should I worry about this week?” Answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
Trusted by CS teams that own revenue in 8+ countries
Connects to the stack you already use
Billing, product analytics, CRM, and support, unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in 1 to 3 weeks.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Yes. HubSpot is a native two-way integration: company and deal data come in, churn-risk, expansion and health scores with their drivers go back onto the records your reps work in. Salesforce, Attio and Pipedrive receive the same scores outbound.
Yes. Intercom is native, so lifecycle messages can fire off a score or a score change. customer.io and other tools connect through webhooks, n8n or Make: when a score drops or crosses into upsell-ready, Customerscore.io emits the event and your workflow takes over.
No. Customerscore.io becomes the system of record for customer health and works alongside your CRM and engagement tools. Billing, usage and CRM data come in, scores and drivers go back out. Your GTM team keeps its existing workflows.
It is predictive, not a formula you maintain. The model is trained on tens of thousands of SaaS users and predicts each account's next move from its own usage, billing and history. Every prediction shows its drivers, so you can check the why before wiring it into a workflow.
No. Billing data alone is enough for a first score, with no new instrumentation. Connect billing (Stripe, Chargebee), product usage (Mixpanel, PostHog, Segment) and CRM, and the model sharpens as history accumulates.
Customerscore.io is EU-based and EU-hosted, ISO 27001 certified and GDPR compliant.
The team behind the scoring engine sets it up with you and tunes the model to your data. No ops team, no months of configuration: most teams are live within 1 to 3 weeks. Implementation is a paid, productized service.
Give your revenue team one score to run on
Book a demo and see how the platform scores, explains and syncs every account across your stack.