The AI-native Customer Success platform
The customer-health signal layer for your revenue stack
Customerscore predicts churn and expansion for every account, explains why, and pushes the scores and drivers into the tools your GTM team already runs on — HubSpot, Intercom, Slack — to trigger the workflows that protect and grow revenue. Not another dashboard to check.
Built with you by the founders · live in weeks · EU-hosted, ISO 27001, GDPR.
Score 5 of 5
Upsell drivers
Seat utilization 94%
Power-feature use surging
Multi-team rollout
Renewal 4 months out
Your best signal is trapped in a dashboard
A health score nobody sees changes nothing. Reps prioritize blind, lifecycle flows fire on guesswork, and the revenue you could protect or grow leaks while the signal sits in a tab no one opens. Making that signal act across the stack is RevOps' job — and it's the hard part.
97%
of customers churn silently — the signal exists, but no one acts on it in time.
70–80%
of churning customers show warning signs 30+ days before they cancel.
2×+
faster growth for companies above 110% NRR than for those below 100%.
“We unified Chargebee, Mixpanel, HubSpot and Intercom, scored every account, and synced live health data back into all three — the team finds nuggets in your own data you didn't know.”
Works in the tools you already use
Get the signal where you need it — then run your workflows
Customerscore pushes every churn and expansion score into the tools where your team already works — so you trigger your own workflows off it, on your terms.
HubSpot · Salesforce · Intercom · Slack · customer.io · webhooks · n8n · Make
Two scores for every account
Churn risk and upsell, predicted for every account
One model, two predictions: a 1–5 churn-risk score and a 1–5 upsell score for every account, refreshed daily — each with the drivers behind it. The signals that tell you who to save and who to grow.
Score 4 of 5
Churn drivers
Disengagement trajectory
Solo plan, monthly billing
0 active users · 7 days
Stable MRR
Score 5 of 5
Upsell drivers
Seat utilization 94%
Power-feature use surging
Multi-team rollout
Renewal 4 months out
Go deeper: churn prediction and expansion scoring. Leading customer success? See the Customer Success view.
A model your team can actually trust
Before you wire a score into a CRM field or a lifecycle trigger, you need to trust it. Rule-based health scores are generic for everyone — and right for no one.
Predicts the next move
Each account's churn and expansion likelihood, from its own usage, billing, and history — not a static snapshot.
Trained on tens of thousands of SaaS users
Cross-account training data the model learns from — context a rule-based score can't see.
Explainable, not a black box
Every prediction ships with its drivers, so you can see why before you route revenue off it.
Billing + usage, not usage-only
Billing alone is enough for a first score — it works without a mature event stack.
How it fits your workflow
A signal layer on top of your stack — it augments the tools you have rather than forcing a rip-and-replace.
Step 1
Unify
Connect billing, product usage, and CRM. Customerscore stitches them onto one customer record — billing alone is enough to start, no new instrumentation required.
Step 2
Predict & explain
The model scores every account for churn and expansion daily and shows the drivers behind each prediction — the why your team can act on and trust.
Step 3
Activate
Scores sync back into your CRM and engagement tools and fire workflows on every change — so the signal becomes action without anyone opening a dashboard.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP — your customer data, wherever you work.
- “Who should I worry about this week?” — answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
We watch 1.3M users at:
Connects to the stack you already use
Billing, product analytics, CRM, and support — unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
Turn customer health into action across your stack
Connect your data and let Customerscore predict every account — then push the scores into your CRM and engagement tools and trigger the workflows that protect and grow revenue.