Customer Health Score Software
The customer health score that tells you why
AI scores every account for churn risk and upsell potential — and shows the exact drivers behind each score. No rules to build, no weights to maintain.
Built for B2B SaaS products with product usage.
Why most health scores don't work
Hand-built, rule-based scores drift the moment your product or customer base changes.
Built once, never recalibrated
Someone picked the weights in 2024. Your product changed; the score now measures what used to matter.
Vanity signals, not predictive
Tracking logins feels rigorous, but flat usage doesn't predict churn. Trend vs. a customer's own baseline does.
False positives nobody trusts
Global thresholds flag every dip as risk. The team learns to ignore the score — so it changes nothing.
AI Churn Risk
Know who's about to leave — and why
The model learns what preceded churn in your own data and scores every account against the latest signals, with the specific drivers moving each score. Focused only on churn? See our churn prediction software.
- A 1–5 risk score for every account, refreshed daily.
- Up to three risk drivers and brakes — the why behind the score.
- Flags silent churn 30+ days out, while you can still act.
Score 4 of 5
Churn drivers
Disengagement trajectory
Solo plan, monthly billing
0 active users · 7 days
Stable MRR
Score 5 of 5
Upsell drivers
Seat utilization 94%
Power-feature use surging
Multi-team rollout
Renewal 4 months out
AI Upsell Score
Spot who's ready to grow
The same signal layer that catches churn also catches expansion. CustomerScore scores every account for upsell potential, so you reach out exactly when the timing is right.
- A 1–5 upsell score that surfaces expansion-ready accounts.
- See the signals — seat limits, power-feature use, rollout breadth.
- Trigger an expansion play the moment an account outgrows its plan.
AI scoring vs. manual health scores
The difference isn't the number — it's whether it stays accurate without someone tuning it.
AI Agent & MCP
Ask your customer base anything
The AI agent answers questions about your customers in plain language and surfaces what needs attention. Connect it to Slack for live alerts, or to your own AI tools over MCP — your customer data, wherever you work.
- “Who should I worry about this week?” — answered instantly.
- Churn-risk and NRR alerts posted straight to Slack.
- MCP server exposes your scores to Claude and other AI tools.
I found 3 things in your data
We watch 1.3M users at:
Connects to the stack you already use
Billing, product analytics, CRM, and support — unified into one score, and pushed back into your tools via native integrations, webhooks, and API.
“For the first time, AI monitors churn risk across all 4,500 customers automatically — including the low-touch accounts that used to churn silently.”
Enterprise-grade trust, built in
Everything your security and procurement teams need to say yes.
White-glove onboarding
Dedicated setup and hands-on training with our team. You're live in days.
Security & compliance
ISO 27001 certified, audited to your security team's standard.
EU hosting & GDPR
Hosted in the EU, fully GDPR compliant.
SLAs & data policies
Clear SLAs and data policies your procurement team can sign off fast.
Frequently asked questions
See your customers' health scores
Connect your data and watch AI score every account for churn risk and upsell — with the why.