Feature adoption
See which customers use your key features
You choose the features that matter in your product. Customerscore.io tracks for every customer whether they use them, whether they started on time, and who is late.
4.8/5 on G2Average adoption
64%
of 4 key features per customer
Fully adopted
118
customers with every feature
Overdue
96
behind on at least one feature
Time to value
19 days
median, from signup
Integration connected
Expected within 14 days
First report shared
Expected within 21 days
Second team invited
Expected within 30 days
Automations live
No deadline
Catch stuck onboarding early
See which new customers have not started using a key feature, while onboarding is still running.
Prepare for renewals
Before a renewal, see which features the customer uses and which they never started.
Find upsell candidates
Customers who use all your key features are good candidates for an upsell.
Customer detail
Adoption for each customer
On every customer you see which key features they use, when they started, and which are late.
Set a deadline for each feature
For example: integration connected within 14 days. Every new customer is measured against it.
See who is late
Customers who missed the deadline are marked as overdue.
Prepare for customer calls
Before a check-in, a QBR or a renewal, you see what the customer uses and what they don't.
Adopted day 6
Adopted day 27
1 of 2 teams
0 of 3 live
Customers who adopted within N days of signup
Customers get stuck here
Only 19% invite a second team by day 30, the day you expect it.
See the 87 customers
All customers
Adoption across all customers
For each feature you see how many customers use it, how long it takes them to start, and how many are late.
Adoption rate per feature
What share of your customers use each feature.
Time to adopt
How many days it takes from signup until customers start using a feature.
Click a number to see the customers
Every count opens the customers behind it.
Health score and My Day
Adoption feeds the health score and My Day
Customers who don't use your key features get a worse health score, and their owner sees them in My Day.
Part of the health score
Customers who use only the basics get a worse score, and the score shows why.
Shows up in My Day
When a customer is late on a key feature, the account owner sees it in My Day.
Ask the AI Agent
For example: which customers renewing this quarter never connected the integration?
Kestrel Logistics
Overdue: Second team invited
Harbor & Vale
Overdue: Integration connected
Arbor Health
Overdue: First report shared
Flagged for the account owner, with the feature that is late.
Why the score is 4
Uses only 1 of 4 key features
Active users down 30% in 30 days
Invoices paid on time
Customer love
Win like awork did
They sit down and build extremely valid health scoring step by step, and they are brilliant at finding nuggets in your data you did not know were there.
FAQs
Feature adoption, explained.
Setting it up yourself? Read the feature adoption guide in the docs.
See feature adoption
in a demo
In one call we show you how feature adoption works, and which features we would track first for your product.