Customerscore.io + Fireflies.ai
Every recorded customer call on the account, summary and action items included.
How it works
What we pull in from Fireflies.ai
- Meeting metadata: title, time, duration and attendees
- The AI summary, action items and discussion topics for each call
- A deep link to the full transcript and recording, which stay in Fireflies.ai
The tool
About Fireflies.ai
Fireflies.ai is an AI meeting assistant that joins calls on Zoom, Google Meet and Microsoft Teams, then records, transcribes and summarises them for the team.
Use cases
What it's ideal for
Walk into the next call briefed
Meetings land in a Meetings tab on the customer, so the last three conversations with an account are one click from its health score rather than buried in a recorder's library.
Action items where the account lives
What was promised on the call sits next to the customer it was promised to, which is the difference between a follow-up that happens and one that gets remembered at renewal.
Notes, not recordings
We store the summary, action items and topics. Transcripts and recordings stay in Fireflies.ai, meetings that match none of your customers are never stored, and disconnecting removes what was synced.
See your Fireflies.ai data turn into action
Customerscore.io predicts each customer's next move — churn and expansion — and explains why, so your team knows exactly who to focus on.