Customerscore.io + Gmail
Put every customer email thread on the customer record, matched automatically.
How it works
What we pull in from Gmail
- Email threads from the single shared mailbox you authorise, such as support@ or sales@
- Full message bodies for threads matched to a customer, with quoted reply history stripped
- Sender, recipients, subject and date from message headers
- A deep link back to the original thread in Gmail
The tool
About Gmail
Gmail is Google's email service and, through Google Workspace, the shared mailbox most SaaS teams run their support and sales conversations from.
Use cases
What it's ideal for
Read the thread without leaving the account
The whole conversation sits on the customer detail, message by message, so nobody has to ask whoever owns the mailbox what was agreed in July.
Give the review something to explain with
Threads from the period are one of the sources an AI-generated QBR draws on, which is what lets a review explain a health score instead of only reporting it.
Keep the scope tight
Access is read-only and covers one mailbox. Narrow it further with a standard Gmail search filter, exclude partner and agency domains from matching, and know that threads matching no customer are never stored.
See your Gmail data turn into action
Customerscore.io predicts each customer's next move — churn and expansion — and explains why, so your team knows exactly who to focus on.