Customerscore + Salesforce
Enrich Salesforce accounts with predictive health, fit and churn-risk scores.
How it works
What we pull in from Salesforce
- Account records and fields mapped to Customerscore attributes
- Customer firmographics and CRM-owned properties
- Connected via an OAuth Connected App
What we sync back to Salesforce
- Fit Score and Health Score on the account
- Churn Risk with drivers and explanation
- Churned lifecycle flag
- Custom scored attributes and metrics you map to Salesforce fields
The tool
About Salesforce
Salesforce is the enterprise CRM standard, where sales, success and revenue teams manage accounts, opportunities and the full customer lifecycle.
Use cases
What it's ideal for
Surface risk inside the account view
CSMs and AEs see predictive churn risk and expansion signals on the Salesforce account, next to the pipeline they already manage.
Automate plays from scores
Drive Salesforce flows, tasks and alerts off synced health and churn-risk fields to standardise your retention motion.
Report on health alongside revenue
With scores in Salesforce, health and risk sit in the same reports and dashboards as ARR and renewals.
Popular combinations
Pair Salesforce with the rest of your stack
See your Salesforce data turn into action
Customerscore predicts each customer's next move — churn and expansion — and explains why, so your team knows exactly who to focus on.