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EmailOutbound channelStart & Scale plans
Customerscore + SendGrid
Send retention and expansion playbooks through your own SendGrid account.
How it works
What we pull in from SendGrid
- Delivery, open, click and bounce events for sent campaigns
- Engagement feedback that flows into playbook analytics
What we sync back to SendGrid
- Automated playbook and win-back emails sent through your SendGrid sender
- Personalised, merge-tag templates targeted at a segment
The tool
About SendGrid
SendGrid (Twilio) is a high-deliverability email platform used to send transactional and marketing email at scale.
Use cases
What it's ideal for
Run playbooks from your own domain
Send automated retention and onboarding sequences through SendGrid so they come from your verified sending domain.
Close the loop on engagement
Opens and clicks return into Customerscore, so a non-response to a win-back email is itself a churn signal.
Scale CS without headcount
One CSM can run personalised sequences to thousands of accounts, delivered reliably through SendGrid.
See your SendGrid data turn into action
Customerscore predicts each customer's next move — churn and expansion — and explains why, so your team knows exactly who to focus on.