Resources
The Customerscore.io blog
Playbooks, benchmarks, and plain-English definitions on retention, churn, and customer success for low-touch SaaS.
Net Revenue Retention (NRR): The Metric SaaS Companies Live or Die By
Understand Net Revenue Retention (NRR), why it matters for SaaS growth, and how to calculate it. Examples and benchmarks included.
Read articleQuarterly Business Reviews (QBRs) in SaaS: Aligning Success with Your Customers
Understand the value of QBRs in SaaS. Learn how to run data-driven Quarterly Business Reviews that build retention and trust.
Read articleSaaS Customer Success Glossary: 100+ Terms, Explained Simply
Master the language of SaaS Customer Success with this glossary of 100+ key terms. Perfect for CSMs, founders, and revenue teams.
Read articleWhat Is Churn Rate? How to Calculate and Reduce Customer Loss in SaaS
Learn how to calculate churn rate in SaaS, why it matters, and how to reduce it. Includes benchmarks and retention tips for CS teams.
Read articleBeyond Churn Rate: 8 Retention Metrics PLG SaaS Should Look At
Retention metrics for PLG SaaS: 8 numbers beyond churn rate that show how well your product retains and expands customers, and how to act on each. Read on.
Read articleMay 2025 product updates
We are staying lean and shipping features our customers ask for, as well as working towards our long-term roadmap.
Read articleCustomerscore.io + Usetiful = Smarter Customer Engagement
Discover how Customerscore.io + Usetiful help B2B SaaS companies reduce churn, drive upsells, and boost engagement with AI-driven insights and in-app messaging.
Read articleHow to reduce churn in self-service SaaS
Learn how to reduce churn in SMB SaaS by tracking segments, automating anti-churn flows, and using proactive playbooks to boost retention.
Read articleHow to Automate Customer Success Outreach with Playbooks
Discover how automated Playbooks streamline customer outreach, enhance engagement, and reduce churn for a more effective customer success strategy.
Read article