via Customerscore
PostHog + Intercom integration
Pair PostHog usage with Intercom support to see disengagement and frustration together.
Why this combination
Declining usage in PostHog and rising tickets in Intercom are both churn signals; Customerscore combines them so neither the silent nor the vocal at-risk accounts slip through.
What each tool brings
From PostHog
- Events mapped to engagement and feature-adoption metrics
- Persons imported as contacts under each customer
- US and EU region support
From Intercom
- Conversations attached to each customer and contact
- Support engagement signals (volume, recency, sentiment context)
- Threads surfaced in the customer's Conversations tab
How it works
PostHog and Intercom, unified in three steps
Connect PostHog and Intercom
Link both in Settings → Providers. PostHog and Intercom start syncing into Customerscore — no new instrumentation required.
Customerscore unifies and predicts
Both sources feed one model that scores every customer daily — churn risk and expansion — with the drivers behind each score.
Act where your team works
Scores surface in the dashboard, fire Slack alerts, trigger automated playbooks, and sync to your CRM and the API.
Connect PostHog and Intercom
One predictive health score from both — Customerscore tells you which customers are about to churn or ready to grow, and explains why.